Crisis = Profit
Crisis Solutions source: Ole Dammegard
You Say You Want To Concoct A Crisis?
Crisis Solutions Serves More Than Just Government!
"Crisis Solutions clients come from a wide variety of industry sectors, giving us great depth of experience:
- International finance
- Property management
- Government and public sector
- NGOs and non-profits
Our work in the public sector has seen the delivery of some of the most complex crisis management exercises ever produced, including several multi-department national exercises for the UK government.
We work with Europe’s top organisations – all of them leaders in their field. Many of them have been clients for years.
We pride ourselves on the quality of our service delivery and client satisfaction. In the last 6 years 95% of all Crisis Solutions clients have asked us to deliver additional services after our first assignment."
"Crisis simulations to get crisis ready"
"CRISIS SIMULATIONS AND CRISIS WORKSHOPS"
"Crisis Solutions specialises in getting organisations crisis ready: we set about this by running crisis simulation exercises and crisis workshops."
"CRISIS SIMULATION EXERCISES THAT FEEL REAL We plan and deploy crisis simulation exercises that feel REAL. Initially, we work with you to understand your objectives and then advise on the most suitable exercise for your organisation, making sure it adds real value to your crisis management capability. We are not involved in box ticking. Our crisis exercises and the subsequent reports will improve your crisis management skills and make your organisation more resilient. We craft a bespoke crisis simulation exercise, which allows your teams to practice their crisis response capability using a realistic and engaging scenario. All within the safe environment of an exercise.
WE COME TO YOU The crisis training can be at your offices, across multiple sites, at your recovery centre – anywhere you need it to be, because we come to you. In an effort to maximise reality, Crisis Solutions has developed a secure exercise web portal – Crisis Cloud. This includes simulated news videos, news stores that are updated as the exercise progresses, together with social media activity and interactive web pages where you can post internal and external statements.
FIND OUT MORE ABOUT STAGING A CRISIS SIMULATION We run at least one exercise every week, this is our core business. If you want to know more about how we plan and deliver crisis simulations, please get in touch and we will be happy to speak to you in jargon-free language! Our approach is challenging, fast paced but easily comprehensible. We also run other types of crisis exercises, including crisis workshops, remote crisis exercises as well as supporting you in running your own using Crisis Cloud."
"OUR INFOGRAPHIC BRINGS ALL THIS TO LIFE"
image and quote source: http://www.crisis-solutions.com/simulations-and-exercises/crisis-simulations/
"Social media crisis management"
"Social media, digital media, the new media, call it what you will, has the unique ability to break and make stories. Now that just about everyone has a smart phone it’s not surprising that crises often arise and are then amplified by social media. And as those who work in crisis management know, an early presence by an organization in crisis is essential as it shows the organisation is aware of the problem and has a plan in place to solve it. Social media is the perfect platform to disseminate messages to as wide an audience as possible. If you don’t understand Twitter and other social media platforms, you are missing a major part of the crisis management jigsaw. Part of that is understanding how social media works; it’s forced change on communications professionals in many ways.
THE CHANGING FACE OF DIGITAL COMMUNICATION In days gone by it was a case of we speak and you listen, with PR departments putting out press releases which were then picked up by the press who acted as a conduit transmitting messages to the wider public. It doesn’t work like that anymore – it’s no longer top down. In the past we communicated to our audiences; now, because of digital media, we must communicate with our audiences – it’s a two-way street. Above all we must listen to what individuals are saying about our organisation and, if we have the resources, respond accordingly.
SOCIAL MEDIA CRISIS MANAGEMENT UPS AND DOWNS
- It allows you an immediate voice and presence. It proves you’re aware of the situation and are doing something about it – at the start of a crisis, update early and often; create your own #hashtags
- It can act as an early warning system – monitoring is essential as crises often surface on social
- It lets you see how your mitigation efforts are playing in a public forum.
- Helps track the progress of recovery.
- Some segments of society don’t use social media, so your messages may not reach an intended audience – think hi tech and low tech when selecting your message channels. Sometimes a megaphone is more effective than a smart phone
- Information sourced from social can be inaccurate. A lot of people (to put it mildly) aren’t telling the truth. Hoaxes and trolls are everywhere.
- It requires staff to monitor and create effective digital messages – don’t start using social media for the first time in the teeth of an incident
- It can fan the flames of negative opinion aimed at your organisation.
SOCIAL MEDIA CRISIS MANAGEMENT PLANNING As companies rely more and more on social media for marketing, crisis managers need to help companies disentangle marketing social media from crisis social media. Effective social media crisis management requires an investment in time to understand how social works and above all a crisis social media plan to combat a social media crisis. Crisis Solutions has the unique ability to help you write a crisis social media plan and then test it during a social media crisis simulation."
"Read more here: ‘I just don’t get Twitter’"
Never Fear Cartoon Crisis
Washington D,C. is a comicbook-like creation.
"Yellow journalism, or the yellow press, is a type of journalism that presents little or no legitimate well-researched news and instead uses eye-catching headlines to sell more newspapers. Techniques may include exaggerations of news events, scandal-mongering or sensationalism. By extension, the term yellow journalism is used today as a pejorative to decry any journalism that treats news in an unprofessional or unethical fashion.
Joseph Campbell describes yellow press newspapers as having daily multi-column front-page headlines covering a variety of topics, such as sports and scandal, using bold layouts (with large illustrations and perhaps color), heavy reliance on unnamed sources, and unabashed self-promotion. The term was extensively used to describe certain major New York City newspapers around 1900 as they battled for circulation.
Frank Luther Mott identifies yellow journalism based on five characteristics:
scare headlines in huge print, often of minor news
lavish use of pictures, or imaginary drawings
use of faked interviews, misleading headlines, pseudoscience, and a parade of false learning from so-called experts
emphasis on full-color Sunday supplements, usually with comic strips
dramatic sympathy with the "underdog" against the system."